Here’s how we’ve broken down the process to make sure our employees are feeling happy, motivated and connected in these unprecendented times:
The first stage is to listen. Having the right systems and touch-points in place to communicate, offer support and pick-up on any issues people might be experiencing. This includes work related issues or anything else.
Weekly stand ups
At Modern, we have a 30-minute stand-up meeting on Monday’s, Wednesday’s and Friday’s. The stand ups are an opportunity to share what we’re working on, any highlights and a chance to check-in and hear how each other are getting on in these difficult times.
Employees are buddied up with someone outside of their team to build a support system. We’re all hidden behind the ‘WFH screen’, so it can be hard to know if someone is struggling or missing the work-life balance. The buddy system encourages employees to take their head out of work, to reach out and support each other.
A quarterly check-in with your line-manager. To discuss how employees are coping, share wins and ways of working and set goals for the quarter. We’ve found that creating a visual goal process, split into quarters can really help motivate employees. It’s also a chance to discuss additional qualifications – something we’ve built into The Modern Academy – an educational body we’ve created to build the skills of our employees and form a learning culture.
Take all feedback on-board and work towards a solution.
Walk and talk
If Zoom fatigue is getting too much or perhaps someone is struggling working in their bedroom, then we try to mix things up. This could be taking a weekly catch-up on a walk. Or, requesting a coffee and chat with a member of the team you don’t usually speak to. It’s about interacting and adding variety to your day.
A monthly company-wide Zoom call. This is a chance to outline business-wide goals, clarify KPIs, share updates and call-out outstanding performance with the whole team. For oversight, alignment and well-deserved recognition.
Having the right communication tools
We wouldn’t be a digital agency without a big fat tech stack. So to stay in contact, we use Slack, Email, Teams, Zoom, WhatsApp and more. Each tool has it’s benefits so we don’t think this is too over the top. However, the most important communication medium has to be GIFs in Slack…
Here’s the team getting excited for our ‘Virtual Happy Hour’ on the last Friday of every month:
This is the action stage. We know what the team want, we’ve understood what needs to be done, and now we need to achieve it.